Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only what you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. If you are under the legal age for gambling, please do not participate. We are committed to preventing underage gambling.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or partners
- Spending more time or money on gambling than intended
- Neglecting work, study, family, or personal responsibilities
- Gambling to escape stress, anxiety, depression, or other emotions
- Feeling anxious or irritable when not gambling
- Borrowing money to gamble or pay gambling debts
- Lying about the amount of time or money spent gambling
- Loss of interest in hobbies and activities you once enjoyed
- Unable to reduce or stop gambling despite wanting to
If you recognise these signs in yourself or someone you know, help is available.
Self-Help Tools
Most online casinos and gaming platforms offer tools to help you manage your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders during play about how long you have been gambling and how much you have spent
- Time Limits: Set a maximum session duration before automatic logout
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts
- Account Closure: Permanently close your account if needed
Use these tools proactively to maintain control over your gambling.
Support Organizations in New Zealand
If you or someone you know needs help, these organisations provide free, confidential support:
New Zealand
-
Problem Gambling Foundation
Free helpline: 0800 664 262
Website: www.pgf.nz
Supports all New Zealanders affected by problem gambling -
Gambling Help Online (Australasian)
Website: www.gamblinghelponline.org.au
Provides counselling and support for people in NZ and Australia
International Resources
-
GamCare (UK)
www.gamcare.org.uk -
GamStop (UK Self-Exclusion Scheme)
www.gamstop.co.uk -
National Council on Problem Gambling (USA)
www.ncpgambling.org -
Responsible Gambling Council (Canada)
www.responsiblegambling.org
If You Need Help
If you believe you have a gambling problem, or if gambling is affecting your life, please reach out for help today. There is no shame in seeking support. Trained professionals are available to assist you confidentially and free of charge.
Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz